Profile

Mission

HEP is a registered 501(c)(3) charitable organization. Since 1986, our mission has been to provide homeless and very low-income individuals and families with housing, food, clothing and support services necessary to obtain self-sufficiency and improved quality of life.
 

Vision Statement

While serving our local community, HEP will be recognized as a national model of excellence and will strive to be the last shelter an individual, veteran, or family ever has to enter.

Our culture is centered on the following:

• Address the societal problem of homelessness through high quality facilities, coordinated treatment, and innovative programs.
• Administer cases based on shared responsibility, mutual self-help, individualized treatment plans and measured outcomes.
• Use a continuum of care model to provide each guest and client with a variety of housing options and social services to instill physical and mental wellbeing, a sense of belonging and a desire to lead a productive life.
• Treat guests, clients, staff, volunteers, and community partners with respect and our core values.
• Instill a sense of pride and ownership in our guests, clients, staff, volunteers, and community partners that reflect their integral role in the success of the organization.
• Maintain the grassroots philosophy of collaborative community based partnerships.
• Effectively manage the human, financial and natural resources entrusted to us for the common good.
• Maintain financial strength and stability through prudent business decisions and sound operations.
• Practice the highest standards of integrity and professionalism.
• Be a positive influence and a responsible nonprofit service provider in the communities we serve.
• Maintain our focus of helping people help themselves.

Core Values

Integrity

Cooperation

Accountability

Respect

Empathy

 
Goals

Simply put, our goal is to break the cycle of homelessness and be the last homeless shelter an individual or family ever has to access. HEP monitors its programs to measure progress against stated goals and to make necessary refinements. Program outcomes and data such as the number of clients who secure and remain in housing, and other measures indicating success and effectiveness are rigorously tracked and analyzed to inform the design of new programs and provide an evidence base to HEP’s policy views.

To view the 2012 Quality Improvement Report, click here.
To view the 2013 HEP Quality Improvement Plan, click here.
 
Strategy

Our goals are achieved by leveraging community resources through partnerships, volunteers, and donors, employing evidence based practices, and providing a continuum of housing options for anyone who is homeless.  Our strategic plan outlines the path to achieving agency goals.

To view the documents from our 2009 strategic planning meeting, click here.

Capacity

The success of HEP is built upon strong leadership, vision, and community support. In addition to an active board of directors, a number of unpaid volunteers make significant contributions to develop our programs. Ongoing support from all levels of government, private citizens, surrounding neighborhoods, and input from the homeless community provides the capacity for us to achieve our goals. Furthermore, an endowment fund has been established to provide regular, predictable income for programs and facilities.

Measuring Progress

The Quality and Outcome Committee provides guidance and oversight to the Leadership Team in measuring progress toward meeting Quality Improvement Goals. Through monthly reviews of benchmarks and milestones, the Committee keeps the Leadership Team on course to reaching our core objectives.

To view the 2012 Year-End Housing Performance Report, click here.
To view the monthly Key Indicators, click here.